Delivery Information

▶  Christmas posting dates 2016

Christmas Ribbon

To beat the Christmas rush, make sure you post before the recommended latest posting date.  The dates below are provided by Royal Mail and do not guarantee delivery by a specific date.  If you have missed the last date for a location don't worry, email us and we will see if we can courier it to you!

        Monday 28th November
Operational BFPO's
Saturday 3rd December Africa, Middle East
Wednesday 7th December
Asia, Cyprus, Far East, Japan, Eastern Europe (excluding Poland, Czech Republic and Slovakia)
Thursday 8th December
Caribbean, Central & South America
Saturday 10th December
Greece, Australia, New Zealand
Monday 12th December
Static BFPO's
Wednesday 14th December
Czech Republic,Germany, Italy, Poland
Thursday 15th December
Canada, Finland, Sweden, USA
Friday 16th December
Austria, Denmark,Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Saturday 17th December
Belgium, France, Ireland, Luxembourg
   
Tuesday 20th December
UK 2nd Class
Wednesday 21st December
UK 1st Class
Thursday 22nd December
Next Day Special Delivery

 

▶  UK delivery methods

For deliveries to a UK address we normally use Royal Mail Signed For, UPS or Hermes.  Special Delivery can also be selected at checkout for more urgent orders.

▶  UK delivery prices

Standard Delivery  ---   £1.80

Next Working Day*   ---   £9.00

Next Working Day Saturday Delivery*   ---   £15.00

* Orders must be received by 1pm Monday to Friday

▶  International delivery methods

For international deliveries we use Royal Mail Air Mail.  Air Mail can be one of either Tracked, Signed For or Tracked & Signed For.  The delivery method selected is dictated by the options available in the delivery country.  If you require an order urgently we can also use UPS.  This option is available at checkout for most European countries.  If it is not available for your delivery country and you would like a quote please contact us at customerservice@arenaswimwearstore.com and detail the items you require and the full delivery address including any zip codes.

▶  International delivery prices

World Zone 1 - International Air Mail Delivery

Standard Air Mail does not have a guaranteed delivery date.  If you require delivery by a specific date please contact Customer Service for a courier quote

Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

Delivery starts at £10 and is weight dependent.  To get a delivery price just add the items you are wanting to your basket, go the the shopping basket page and select your delivery country.

World Zone 2 - International Air Mail Delivery

Standard Air Mail does not have a guaranteed delivery date.  If you require delivery by a specific date please contact Customer Service for a courier quote

Any countries not part of the UK or listed in World Zone 1

Delivery starts at £12 and is weight dependent.  To get a delivery price just add the items you are wanting to your basket, go the the shopping basket page and select your delivery country.

▶  What happens if I am out when the courier comes?

Orders require a signature to acknowledge receipt upon delivery. The signature of the person accepting delivery at the delivery address will be proof that safe delivery of the order has been received. If no person is available to accept delivery, the courier, Royal Mail or the destination countries postal service will leave a ‘While you were out’ card to let you know that they have been, and which course of action they have taken.

▶  Can I order a delivery to go to my place of work, or another address?

Yes, of course. When ordering, simply complete the delivery address you require. We will also require your billing address in order to process payment. Please note that it is your responsibility to ensure that the delivery address is ready and able to accept delivery of the product(s).  Once a parcel has been signed for at the shipping address it is considered delivered.

▶  Can I cancel or change my order?

You can cancel your order within 28 days of receipt. To receive a refund please follow the steps in our return options link. If you contact us to request a cancellation or change the size / colour before the order has been dispatched we can process an immediate refund or change the items (if you require a different item at a different price a separate order may need to be placed) . If however the item/s are already on their way your order cannot be stopped and will be delivered to you.

▶  My item has not arrived, what should I do?

If your item has not arrived please contact us to let us know. Sometimes, unfortunately, items do take longer to arrive than expected especially if it is an international delivery.

• If the item is a European delivery it has to be give 20 working days to arrive.

• If it is a worldwide delivery outside Europe it has to be given 25 working days to arrive.

• We try to dispatch all items as quickly as possible but once a parcel leave us we are at the mercy of the delivery companies and international customs offices and whilst we can normally locate a parcel within the delivery process we cannot speed up its progress

If you are experiencing a problem please contact us at customerservice@arenaswimwearstore.com detailing your order number and issue.

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