Ordering and Payment

▶  How do I pay for my order online?

We accept the following debit and credit cards as methods of payments through Klarna :

  • Visa
  • MasterCard
  • American Express
  • Switch / Maestro
  • Solo

The Klarna Terms and Conditions you agree to when you place the order can be found here Klarna Terms and Conditions

You can also pay via a PayPal account by scrolling to the bottom of the checkout page

▶  When will I be charged?

Payment is authorized immediately after security checks from your bank issuer, Klarna or PayPal have been completed. Depending on your location Klarna may also offer their buy now and pay in 14 days option.  This is at the discretion of Klarna and is beyond our control.  The Klarna Terms and Conditions you agree to when you place the order can be found here Klarna Terms and Conditions

▶  How do I use a promotion code?

Please enter your promotion code in the box when you are checking out. The applicable discounts will then be applied and deducted from the total due.

▶  I forgot to apply my promotion code.

Sorry, but we cannot add discounts to orders once the order is paid for.

▶  What security do you provide for online purchases?

We use 'secure socket layer' (SSL) technology to encrypt your payment card to ensure your details are safe. We also use Verified by Visa (VbV) and MasterCard® Secure Code (MSC) which is also known as 3D Secure.

▶  What is 3D secure?

Verified by Visa (VbV) and MasterCard® Secure Code (MSC), often referred to as 3D Secure or Payment Authentication, is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. Both schemes work in the same way by using personal passwords, set by you the cardholder, to add an extra layer of protection when you shop online. The instructions that you see on the pages within our site are coming direct from your card issuing bank (eg, Halifax, Barclays, Sainsbury's) and any information that you submit on these authentication screens are securely passed to your card issuing bank, no information will be captured, stored or viewed on any arenaswimwearstore.com system.

▶  Why has my card been declined?

There can been several reasons why your card has been refused. If you receive a #15005 error it means your bank has refused to complete the payment. For further details please contact your card issuer or email us customerservice@arenaswimwearstore.com