Returns, Refunds and Exchanges

▶  Terms and conditions for returning an item for an exchange or refund

• Products must be in the unused condition that you received them and in the original box and packaging and any tags must not have been removed.

• You can return any items you purchased from Sport Fox Arena Swimwear Store for up to 28 days from delivery date.  Items purchased from 25th November to 25th December have an extended return window and can be returned until the end of January.

• The 28 day returns policy does not apply to items that are faulty – such items will need to be returned in accordance with our faulty items returns policy, see below.

• PLEASE NOTE GOGGLES, NOSE CLIPS, EAR PLUGS AND CAPS CANNOT BE RETURNED OR EXCHANGED FOR HYGIENE REASONS.

• Please do not send your purchase back to the manufacturer.

▶  Returns Procedure

Customer confidence, reassurance and peace of mind always top our list when it comes to making sure our customers are 100% satisfied when shopping with us.

• We will be happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original branded packaging undamaged.

• Items not returned in the original condition with tags attached will not be refunded or exchanged.

• To return goods please click on Return Form print out and complete and enclose with your returned item/s.  The Return Form asks you for your order number, a description of the item/s you are returning and the reason so we can process you return / exchange as quickly as possible. 

• PLEASE NOTE SNORKELS, GOGGLES, NOSE CLIPS, EAR PLUGS AND CAPS CANNOT BE RETURNED OR EXCHANGED FOR HYGIENE REASONS

• Our return address is Sport Fox, PO Box 184, Kendal, Cumbria, LA9 9AG, UK

• Sport Fox Returns policy does not affect your statutory rights of cancellation or return.

INTERNATIONAL RETURNS - PLEASE EMAIL US AT customerservice@arenaswimwearstore.com TO CONFIRM WHEN A RETURN PARCEL IS ON ITS WAY TO US AND FORWARD THE TRACKING REFERENCE.

▶  Who pays the postage on returned Items?

If you return something due to it being unsuitable or not fitting correctly you will need to pay the postage costs to return it to us. If you return something due to it being faulty we will refund up to £20 carriage. If your return exceeds this amount please contact returns@arenaswimwearstore.com   We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.  We cannot be held responsible for items lost in the post whilst being returned to us.  We will  not refund or exchange items lost in the post whilst being returned to us.

▶  What do I do if an item doesn't fit or I don't like the colour?

• For UK and international customers please return it to us within 28 days or receipt. Just complete our Return Form and enclose with your item/s before sending back the goods. Returned goods must be unused, have all tags attached and supplied with their original branded packaging undamaged.

• If you would like a REFUND please click on Return Form, print out and complete giving your order number, a description of the item/s you are returning and the reason so we can process you return as quickly as possible.

• If you would like to EXCHANGE please click on Return Form, print out and complete giving your order number, a description of the item/s you are returning and the replacement size and/or colour you would like. Please note we are only able to exchange items where a different size/colour of the same item is requested. If you require a different item you will need to place a new order online and return the original item for a refund.

• Ladies swimwear must have the hygiene strip in place (some top competition swimwear does not have a hygiene strip)

• PLEASE NOTE SNORKELS, GOGGLES, NOSE CLIPS, EAR PLUGS AND CAPS CANNOT BE RETURNED OR EXCHANGED FOR HYGIENE REASONS.

• Goods will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.

▶  Who pays the shipping for exchanged items?

• UK exchanges are shipped to you free of charge. Unfortunately international exchanges do incur a replacement shipping fee which will be invoiced via email and must be paid before the exchanged item/s can be shipped.

▶  International Returns

• Customers outside of the UK must follow the instructions which can be found in 'Returns Procedure' above. 

• You can return any items you purchased from Sport Fox Arena Swimwear Store for up to 28 days from delivery date.  Items purchased from 25th November to 25th December have an extended return window and can be returned until the end of January.

• The 28 day returns policy does not apply to items that are faulty/damaged – such items will need to be returned in accordance with our faulty items returns policy, see below.

• Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid. We receive all payment in UK £ Sterling, exchange rates are set by your card provider / bank. The refund may take a few days to show as cleared funds on your account, depending on payment provider.

If you are outside the EU you must also complete a customs form to attach to your parcel. To help us deal with your return to us quickly and efficiently you must complete the parcel content details on all customs forms/stickers and also mark it as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and / or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

INTERNATIONAL RETURNS - PLEASE EMAIL US AT customerservice@arenaswimwearstore.com TO CONFIRM WHEN A RETURN PARCEL IS ON ITS WAY TO US AND FORWARD THE TRACKING REFERENCE.

▶  Returning goods on which duty has been paid

If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.

▶  How quickly will process the return?

We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do them all but your return will be dealt with in two working days.

▶  How do I know if you have processed my return?

When the refund has been processed you will receive an email confirming the refund amount. If you have signed up for an account with you you can also go to your account section of www.arenaswimwearstore.com log in with your email address and password you can also see the status of all your orders from there.

▶  What happens if you are out of stock of the replacement item I would like?

If an item you are wishing to exchange or is not available we will contact you with details of when the item will be back in stock.

▶  What do I do if an item is faulty when it's delivered?

• Just complete our 'Returns Procedure' as detailed above and on the Return Form please state what the fault is.

• When your return has been received it will be examined and we will then contact you.  All goods supplied by Sport Fox are from official sources and are covered by the normal manufacturer's warranty.  This does not cover accidental damaged such as ripping the material or putting a finger going through material.

• Please state on the return form if you would require a refund to the original payment source or a like for like replacement .

▶  What do I do if an item fails once it has been used?

• All goods supplied by Sport Fox are from official sources and are covered by the normal manufacturer's warranty.  This does not cover accidental damaged such as a ripping the material or putting a finger going through material.

• If an item has failed prematurely please follow our Returns Procedure as detailed above giving us details of the product and fault.

• Arena products may need to be returned to the manufacturer or supplier for a warranty inspection before the outcome of the claim is decided.

• In some cases depending on how much time has passed between when the item was purchased and the fault occurred a repair may be made rather than a refund or replacement issued even if the warranty case is approved.

• Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us and used footwear must also be cleaned.  Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.

▶  Returning Personalised Products

We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.

▶  My item has not arrived, what should I do?

If your item has not arrived please contact us to let us know. Sometimes, unfortunately, items do take longer to arrive than expected especially if it is an international delivery.

• If the item is a European delivery it has to be give 20 working days to arrive.

• If it is a worldwide delivery outside Europe it has to be given 25 working days to arrive.

• We try to dispatch all items as quickly as possible but once a parcel leave us we are at the mercy of the delivery companies and international customs offices and whilst we can normally locate a parcel within the delivery process we cannot speed up its progress